Frequently Asked

You can download your Devices immediately after purchase. You’ll get an confirmation E-mail (please check your Spamfolder) with all informations about your download.
After your purchase you’ll have automatically an Account in the User Area where you can login and all your Devices are listed and ready to download.
On the very first Login, you have to reset your password first.

If you should lost your Device you can download your Max for Live Devices here in your User Account: user.soundmanufacture.net
If you log in the first time, please reset your password with your E-mail Adress your purchase was made from. After you login into your Account, every device should be able to download.

We are always glad when we can help out to solve a problem. Please use the contact form and enter your registered email address or order number. We do not give support if we can not assign a request, please understand that.

please try to describe the problem as good as you can, the more information we have the better we can help.

there’s no need to install Max for Live Devices, if you receive an *.amxd file. Just create an folder and drag & drop your Max for Live Device into Ableton. Be sure you doesn’t move this folder, otherwise Ableton can’t locate the Device again

Yes there’s a Newsletter. Please Purchase a free Device and you can manage your mail subscriptions from your User Account.